TERRIBLE SERVICE AND TERRIBLE BEHAVIOUR

<p>I called 140 on the 5/11/2016, time from 06h15am to 06h40 (from cell ********** 648) and spoke to Thandeka. The enquiry was about 3gb data bundles that were loaded on the 21/10/2016 due to the fact that Cell C cancelled my data line while I still had data bundles and I stated that line should be converted to prepaid. On the 1st of November 2016 1.8gb of data I had disappeared hence I called to query. After explaining the query to her she said that I am confused, the data on the contract does not carry over but I explained that the data had nothing to do with the contract package. What annoyed me was the fact that she went on and said there is no way that I would have received such data, implying that I am talking lies. I have the sms to prove the reception of such data.</p> <p>Thandeka demonstrated poor listening s****s and poor telephone etiquette as she was interrupting me while explaining and shutting me down. She also demonstrated poor product knowledge. I want her to apologise for such behaviour and attitude. The client is not always rite but you cannot just assume that the client is making up a query without facts.</p> <p> </p> <p> </p>