JG
John G

1 reviews | Active since May 2019

31 May 2019, 14:40

Terrible Service and Product from Cell C

I signed up for Cfiber with cell c and the service was really bad, slow connections and constant buffering when trying to stream movies/series off dstv.

I tried to get someone to assist with fixing this to no avail.

I then tried to cancel my service (was told that this was running month to month) but this also fell on deaf ears.

Eventually the only way I could stop cell c was to cancel the debit order at the bank. Now I have apparently R 2500 outstanding which I need to pay even though I cancelled the service.

Now I'm trying to have this outstanding amount removed off my name and cell c refuse to answer their phones. I have been on hold for over 1 hour now and still no service.

Avoid cell c like the plague!

0
Replies (2)
Cell C
Cell C's reply31 May 2019, 15:22
Official
Good afternoon John

We have escalated the matter to management from the Fibre department.  Do expect communication soon.

Regards
DA
JG
John G's update03 Jun 2019, 12:24
Reviewer Update
Good day I have been querying this almost every day for almost a month now. How much more time do you need?

Warning to all out there DO NOT USE CELL C!!!!!