CL
Cherise L
1 reviews | Active since Sept 2015
12 Apr 2021, 15:45
TERRIBLE SERVICE AND POOR EXCUSES
I upgraded two of my contracts on the 8th of March, at the same time for the same device which was the Samsung A31. I received one device but my other one didn't come. After two weeks of phoning Cell C and getting different stories, I was told that all of a sudden the phone was discontinued and I must either phone different Cell C stores to find out which store has stock (why should I have to do this?) or I must choose a different device. on the 31st of March, I ordered another device. I deliberately asked for something that was in stock, which was the Samsung A32. The consultant said the stock was arriving at Cell C on the 1st of April and I would receive my device in the normal 3-7 working days. Today is the 7th working day. I phoned today to follow up and apparently, now there is no stock for the A32 and I must wait until Thursday. If no stock is here by then, I must choose another device. This is absolutely ridiculous! Last week, my friend who is with Vodacom ordered the A32 and got it within a day! Customer service just keeps telling me, 'Sorry, out of stock'. I am sick of the excuses. Compared to my friend's experience when upgrading his Vodacom contract to the A32, I am going through a service nightmare. The worst thing is, the Samsung A31 and A32 are both in stock at various outlets. But somehow Cell C doesn't have stock. For the first time in all the years I have been with Cell C, I am considering moving all my contracts over to a reliable provider who cares about their customers and the promises made to them.
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Replies (10)CL
Cherise L's updateReviewer Update
20 Apr 2021, 09:35And now, I have another big problem. Last week I was eventually sent a device which was the Samsung A31. I first spoke to an agent in the upgrades department last week who said they would change my device on the system from the Pinnacle 1GB A32 to what I ordered originally which was the Pinnacle 2GB A31. The agent said in the meantime, I can I phoned this morning to check that it is reflecting and all of a sudden I was told they can't change it. I phoned customer service who said they couldn't help me so they transferred me to the follow-up department. The follow-up department said they can't change it and I need to wait for the A32 and send the A31 back. I told them, I already opened the A31 and I am happy with it, I just want the system to be changed to reflect the device and the original package I chose with the A31. They said I have to wait for a team leader to contact me. Now, I need to go through more painstaking processes to get this updated because no one can help me. Never mind, the different stories I hear from different consultants. This has been my problem since the beginning of March. When I received the device last week, I was finally happy that this was resolved but now my frustration continues. I am so disappointed with the service Cell C is delivering.
CL
Cherise L's update20 Apr 2021, 09:35
Reviewer Update
And now, I have another big problem. Last week I was eventually sent a device which was the Samsung A31. I first spoke to an agent in the upgrades department last week who said they would change my device on the system from the Pinnacle 1GB A32 to what I ordered originally which was the Pinnacle 2GB A31. The agent said in the meantime, I can I phoned this morning to check that it is reflecting and all of a sudden I was told they can't change it. I phoned customer service who said they couldn't help me so they transferred me to the follow-up department. The follow-up department said they can't change it and I need to wait for the A32 and send the A31 back. I told them, I already opened the A31 and I am happy with it, I just want the system to be changed to reflect the device and the original package I chose with the A31. They said I have to wait for a team leader to contact me. Now, I need to go through more painstaking processes to get this updated because no one can help me. Never mind, the different stories I hear from different consultants. This has been my problem since the beginning of March. When I received the device last week, I was finally happy that this was resolved but now my frustration continues. I am so disappointed with the service Cell C is delivering.
CL
Cherise L's updateReviewer Update
20 Apr 2021, 09:37Apologies, I missed a part of my sentence.
The agent said in the meantime, I can unpack the device I received and set it up and can start using it. I phoned this morning to check that it is reflecting and all of a sudden I was told they can't change it.
The agent said in the meantime, I can unpack the device I received and set it up and can start using it. I phoned this morning to check that it is reflecting and all of a sudden I was told they can't change it.
CL
Cherise L's update20 Apr 2021, 09:37
Reviewer Update
Apologies, I missed a part of my sentence.
The agent said in the meantime, I can unpack the device I received and set it up and can start using it. I phoned this morning to check that it is reflecting and all of a sudden I was told they can't change it.
The agent said in the meantime, I can unpack the device I received and set it up and can start using it. I phoned this morning to check that it is reflecting and all of a sudden I was told they can't change it.
Cell C's replyOfficial
20 Apr 2021, 15:02Hi Cherise
To confirm, you're saying that you're fine with the device you currently have, that you don't want to have it changed?
^MP
To confirm, you're saying that you're fine with the device you currently have, that you don't want to have it changed?
^MP
Cell C's reply20 Apr 2021, 15:02
Official
Hi Cherise
To confirm, you're saying that you're fine with the device you currently have, that you don't want to have it changed?
^MP
To confirm, you're saying that you're fine with the device you currently have, that you don't want to have it changed?
^MP
CL
Cherise L's updateReviewer Update
20 Apr 2021, 15:20Yes, I am fine with the device I have now. I just want the change to reflect on Cell C side. On Cell C's system it says I have the A32. I have the A31 now. I want my package to reflect the Pinnacle 2GB I originally chose with the A31.
CL
Cherise L's update20 Apr 2021, 15:20
Reviewer Update
Yes, I am fine with the device I have now. I just want the change to reflect on Cell C side. On Cell C's system it says I have the A32. I have the A31 now. I want my package to reflect the Pinnacle 2GB I originally chose with the A31.
Cell C's replyOfficial
20 Apr 2021, 17:25Noted.
We have submitted your query, and our team will be in touch.
^MP
We have submitted your query, and our team will be in touch.
^MP
Cell C's reply20 Apr 2021, 17:25
Official
Noted.
We have submitted your query, and our team will be in touch.
^MP
We have submitted your query, and our team will be in touch.
^MP
CL
Cherise L's updateReviewer Update
22 Apr 2021, 08:18And the saga continues. A consultant phoned me yesterday and I had to send the serial number through to them as proof that I had the A31, in order to change my package. I was promised someone would phone me yesterday once the change was done. I wasn't phoned back.
Now this morning, I get a SMS telling me I will be getting a delivery today (I can only assume this is the A32). I tried to phone the delivery department to cancel this, but I can't get through. I obviously won't accept this delivery. I had better not be charged for this. Why is this taking so long to rectify?
Now this morning, I get a SMS telling me I will be getting a delivery today (I can only assume this is the A32). I tried to phone the delivery department to cancel this, but I can't get through. I obviously won't accept this delivery. I had better not be charged for this. Why is this taking so long to rectify?
CL
Cherise L's update22 Apr 2021, 08:18
Reviewer Update
And the saga continues. A consultant phoned me yesterday and I had to send the serial number through to them as proof that I had the A31, in order to change my package. I was promised someone would phone me yesterday once the change was done. I wasn't phoned back.
Now this morning, I get a SMS telling me I will be getting a delivery today (I can only assume this is the A32). I tried to phone the delivery department to cancel this, but I can't get through. I obviously won't accept this delivery. I had better not be charged for this. Why is this taking so long to rectify?
Now this morning, I get a SMS telling me I will be getting a delivery today (I can only assume this is the A32). I tried to phone the delivery department to cancel this, but I can't get through. I obviously won't accept this delivery. I had better not be charged for this. Why is this taking so long to rectify?
CL
Cherise L's updateReviewer Update
04 May 2021, 14:22Still not sorted and waiting for feedback if my package has been rectified to the A31 Pinnacle 2GB. Surely it doesn't take this long for this to be fixed.
CL
Cherise L's update04 May 2021, 14:22
Reviewer Update
Still not sorted and waiting for feedback if my package has been rectified to the A31 Pinnacle 2GB. Surely it doesn't take this long for this to be fixed.
Cell C's replyOfficial
04 May 2021, 16:29Thank you for making it clear.
The request is in progress. The deal had expired and the request to have the deal reloaded has been approved. We are awaiting confirmation showing the new deal.
We will update you as soon as we get feedback.
^NZ
The request is in progress. The deal had expired and the request to have the deal reloaded has been approved. We are awaiting confirmation showing the new deal.
We will update you as soon as we get feedback.
^NZ
Cell C's reply04 May 2021, 16:29
Official
Thank you for making it clear.
The request is in progress. The deal had expired and the request to have the deal reloaded has been approved. We are awaiting confirmation showing the new deal.
We will update you as soon as we get feedback.
^NZ
The request is in progress. The deal had expired and the request to have the deal reloaded has been approved. We are awaiting confirmation showing the new deal.
We will update you as soon as we get feedback.
^NZ
CL
Cherise L's updateReviewer Update
20 May 2021, 11:52Still waiting for feedback if my package has been rectified to the A31 Pinnacle 2GB on my secondary contract. Cell C keeps telling me that they will get back to me. I have struggled with this contract since March,
CL
Cherise L's update20 May 2021, 11:52
Reviewer Update
Still waiting for feedback if my package has been rectified to the A31 Pinnacle 2GB on my secondary contract. Cell C keeps telling me that they will get back to me. I have struggled with this contract since March,
CL
Cherise L's updateReviewer Update
26 May 2021, 09:22I just spoke to an agent and they told me no contacts have been loaded on my profile for this number. My original reference number on the issue seems to have also been closed because I was allocated a new reference number. So basically, Cell C sent me a free cell phone. All I want now is for my contact to be rectified on the system to the A31 package that I originally chose at R299. I have messaged multiple times and Cell C keeps telling me that they will get back to me.
CL
Cherise L's update26 May 2021, 09:22
Reviewer Update
I just spoke to an agent and they told me no contacts have been loaded on my profile for this number. My original reference number on the issue seems to have also been closed because I was allocated a new reference number. So basically, Cell C sent me a free cell phone. All I want now is for my contact to be rectified on the system to the A31 package that I originally chose at R299. I have messaged multiple times and Cell C keeps telling me that they will get back to me.