JL
Janine L

1 reviews | Active since Nov 2016

07 Nov 2016, 08:29

Terrible service and over charging the client

<p>I took out the contracts with CELL C in August my first bill was over R900.00 the consultant assured me last month it would be the normal amount the next time they have to deduct. In October I have only bought me a watsup bundle of R7.50 because the airtime and date I receive on the 01 november again. Today I open my statement again and I am being charged R977.00. This is not fair. I am so disappointed with the deal. I am a bread winner and dont have money to spend like its growing on my back.</p>

0
Replies (2)
Cell C
Cell C's reply07 Nov 2016, 08:36
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply16 Nov 2016, 15:30
Official

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN