Terrible service and not intrested in helping an existing customer

<p>i had the worst experience this week with Cell C , I was ****** on Tuesday , my phones and ID got stollen and a bunch of other stuff to ,i went i to Cell C @ Carnivall mall , to stop my sim card and ask if there is insurance on the phone (normally a contract phone has an option of insurance with it , which i was not given , i was also not told that there is no insurance with the phone ) the lady told me no , i asked if they can help me with another contract then becasue i cant even access my bank account without my phone, they told me they cant without an ID , so i exxplained to her that i was ****** and it got stollen cant they use my learners seeing that i am an existing customer and all the details you need is on my learners , she told me know i need a temporarry ID or they cannot help me , so i asked her if i get one will you definitly be able to assist me with a phone ? and she and the guy that was with her said yes , Wednesday i went to go get a temporarry ID , went back to Cell C Again , after about an half hours wait the same guy from the prevouise day told me they cant accept my temporarry ID , i told them thats not what they said the prevouise day and he asked if i can arrange a copy of my ID , i said yes and i got someone to email him a copy , and again ia sked him if they will definitly be able to assist me and again he said yes , waited about another hour just to find out that he cant help me with another contract seeing that i already have one, this is really pathectic you wait so long just to find out they cannot help you , or even try to , i even asked him if there isnot a chance they can help me replace the phone that got stollen again i was told no they cant , dont they even try to help someone ?</p>