Terrible service and no feedback concerning refund

<p>CellC Ref: ********** 796. On 2017-01-27 I accidentally transferred EFT R4270-00 to CellC on my wife's no ********** 445. That money was supposed to go somewhere else urgently. On 2017-01-30 reported the eft to CellC and it reflected by them. They gave us a ref number. Later they asked me to email proof of payment. That was done on 207-02-09. After hearing nothing on 15 Feb we got through using CellC 140 number to Sindisiwe Sokhulu. She was helpful and seemed to be able to help. She asked again for proof of payment wich was sent on 15 Feb. Since then everytime I try 140 and ask for Sindisiwe the call centre can't put me through. On 17 Feb I got to call centre supervisor Wayne Sloane who was also helpful. Told me on the system it shows they only just recieved proof of payment and it was escalated to finance dept. The ammount of time I spent phoning 140 and trying to resolve this and the time it is taking CellC to refund me where I need this money for a flat deposit is utterly ridiculous. I keep on phoning and no one can ever put me in touch with the finance dept so I can speak to someone who will be able to give me the answers I need,. My wife and I have been customers since around 2000 and have been loyal and always tried to pay promplty. When it comes to them paying me they are dragging their feet. SHAME on you CELLC</p>