Terrible service and miscommunication

I have taken my cell phone in to cell c Kenilworth center the beginning of May for repairs because it started to give me problems after only a month and a half of having it. They have not notified me to let me know what was happening with the repair. After going into the store on the 19th of May they then told me they were going to give me a new one because it had a manufacturing fault and that one was being ordered for me. It is now June and still I haven't received the cell phone. The consultant said it would take less than a week to get to the store. I have paid the contract for the month for a phone that I do not have. And it is now going into month number 2.