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NONTI M

1 reviews | Active since Jul 2016

25 Jul 2018, 14:36

Terrible Service and Inconvinience

There is a call centre agent who took my call on the 23rd of July at 19:40 by the name of Karabo, she was VERY VERY , I mean extremely rude, money was debitted from my account but my data wasn't credited , she keeps telling me this happened cause my mobile data is on i mean ***? does that even make sense? she didnt assist but said I should call the technical department and tell them and see if they wont tell me the same thing... little did she know that I am also in technology such can't just happen it must be a cell c issue and she says are not the same , your agents must careful whom they talk to in a bad manner cause it is reputational for the company.

0
Replies (3)
Cell C
Cell C's reply25 Jul 2018, 15:00
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. This is not the norm or standard of service we want for our customers.

This will be addressed with the call centre management team and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply26 Jul 2018, 15:59
Official

Danielle could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply27 Jul 2018, 08:02
Official

Danielle has not received any response from you regarding the previous email she sent.

Regards

Cell C | PN