Terrible Service and incompetency of the century

<p>Good day</p> <p> </p> <p>I’m a very dis-pleased client at this point in time by Cell C and the customer experience I have had trying to resolve my query.</p> <p> </p> <p>I had 2 contract phones with Cell ********** & ********** which were due for expiry in January 2018. I was banking with Capitec bank for the past 5 to 6 months and this is where my monthly debits were being processed.</p> <p> </p> <p>On the 28th of June 2017 I went to the braamfontein branch to get my paid up values for both contract and I was quoted that I pay R 1160.40 & 1312.30 which were paid on the very same day and my contracts were then moved to prepaid.</p> <p> </p> <p>On the 27th of July 2017 i was debited 1160.40 & 1312.30 respectively from my standard bank account which I changed 5 to 6 months ago for the very same contracts that’s were made paid up the previous month. I then called customer care and they advised that the money was due to Cell as I had not met my debit for the month of July, however the was amounts in credit on my profile. They then created a case to have the funds allocated and this was actioned.</p> <p> </p> <p>My concern is that I paid up my contract in June so why was I still debited in July and what makes me even more angry is that i Moved my debit order to Capitec in February already so how come was a debit order request sent to Standard bank? Also my standard bank account was dormant at the time and both debit order requests were then reversed but I was charged an amount of R 330.00 in banking fees due to insufficient funds being in the account to cater for the debit orders.</p> <p> </p> <p>I attach my proof of payment letters for the amounts paid to close my contracts and a copy of my bank statement reflecting the bank charges by standard bank for the reversed debits. I need Cell C to make payment directly into my standard bank account for the amount (bank charges) I incurred due to their error.</p> <p> </p> <p>I also require an apology letter from Cell C as I received a call from a call center agent in the contracts division who was very rude and disrespectful and refused to hear what i had raised a case for. This was taken up with their manager, please refer to the last 2 calls inbound from Cell C on ********** .</p> <p> </p> <p>Please can you urgently get this matter reviewed and this matter addressed as I’m not very happy about this error and attitude I have had in trying to resolve it. </p> <p> </p> <p>with the rate if how this issue is handled im very unlikely to ever take out a contract with Cell C and will discourage as much people as i can from doing so as well.</p>