Terrible service and endless frustration

<p>I have been a customer for a few years. Since the start I have always had a block on my account to assist with my spending. With my recent upgrade this block was lifted completely (without my knowledge or agreement!). I called CellC at the end of March and was assured that everything will be resolved, that I had to pay over almost R6000 and that they would reimburse me after the bill run. I called on the 10th only to be told that the call cannot be traced and a new inquiry has to be opened. I spoke to a TL and was assured that I would get a call back before end of business on the 12th. I called back and was told that the call is with another department and I cannot be assisted. Again I was assured of the call back. I have now received my new account and after being assured that only one month was affected by the error in lifting the block, it was untrue! I am fed up! No one is getting back to me, paying me back my money or correcting the new account that is now also wrong. I will not pay another cent until this is resolved!!!</p> <p>a very UNHAPPY, previous loyal costumer!!!</p>