1 reviews | Active since Dec 2014
terrible service and empty promises and billing
I got a 2nd contract with cell c in Feb.1st of all the consultant got the sim card number wrong! I couldn't use my phone for a week and a half. I asked to change this at another cell c store and they told me I would have to pay even though it was not my fault if I do not do it at the same store I got the contract at,which is 20km away from where I reside!I still had to pay pro rata for all those days I couldn't use the phone.Secondly,I ask the lady to put a notice to cancel my first contract as soon as it expires and make the debit order at the end of the month.Not done!15th I received my first debit order and I was very upset as I only get paid month end.I also realised that I didn't get 1 GB data to use anytime (as per the consultants word).Instead the data was split in 2 which was not communicated.the other 500mb is useless to me!I called cell c immediately to amend this again so the debit order is at the end of the month! Bam! On the 15 I get a sms:cell c has deducted money.Really?How many time must I tell you to debit at the end of the month! How many times must I tell you to put a notice to cancel my other contract?At this point I am really fed up. I wish I had gone with MTN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
