Terrible service and communication

Service and Staff incompetant. I upgraded my contract on 27 July 2021 and was told that they dont have my phone that I want in stoch, however as soon as it gets in, they will contact me. In the meantime I will pay R94 less than my original contract. I phoned during August just to be told that they will be in contact with me as soon as the ohones arrive. I have mailed them, with no response. So I tried again yesterday, just to be told they must transfer me to someone else. This happened 6 times and 6 times I had to repeat all my details just to be cut off 6 times! This morning I decided to say on the website that I would like a contract, wasnt even 1 minute somene phoned me and after explaining said that they will transfer me, and again cut off. So I tried one more time to phone, ro be told that the agent never ordered my upgrade or phone, and that they did have phones in Aug, but because my name was not on the back log they did not contact me. So I had to answer all the questions again and get.sms that I was upraded and that they will email me the details. Still nothing. However I was told that I can cancel within 5 to 7 days. I told them if I dont get my phone within that pwriod I will, as MTN can give me the same deal and phonne. I have send an email agin, twice. And still no response. They very good for new business, but useless with upgrades and exciting clients. I requested the first agent's name, but was Told that she is not allowed to tell me.... Useless!!!!!! And I am furios almpst 2.months later