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Zeena P
1 reviews | Active since Mar 2021
08 Oct 2021, 18:08
Terrible service against *****
It has been another week of cell c getting back to me. After logging a complaint here, they have asked for the documents which I sent to them more than once and yet the consultant still requests me to send it and now hasn’t responded since I followed up. How is it taking more than 2 weeks to close an account or get a response for ***** ? I am worried because this account cannot stay open as I am NOT a cell c customer. I have reported Cell C to the ombudsman as well. This matter is not to be lightly at all as there has been a debit order that went off already from my bank account! This level of service is not acceptable!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
08 Oct 2021, 20:14Good day Zeena
Thank you for letting us know about this.
Please respond via private reply with your ID number.
We will look into this issue to resolve it promptly and accurately.
^YM
Thank you for letting us know about this.
Please respond via private reply with your ID number.
We will look into this issue to resolve it promptly and accurately.
^YM
Cell C's reply08 Oct 2021, 20:14
Official
Good day Zeena
Thank you for letting us know about this.
Please respond via private reply with your ID number.
We will look into this issue to resolve it promptly and accurately.
^YM
Thank you for letting us know about this.
Please respond via private reply with your ID number.
We will look into this issue to resolve it promptly and accurately.
^YM
Cell C's replyOfficial
09 Oct 2021, 14:14Hi Zeena
Thank you, did you receive a reference number?
^NH
Thank you, did you receive a reference number?
^NH
Cell C's reply09 Oct 2021, 14:14
Official
Hi Zeena
Thank you, did you receive a reference number?
^NH
Thank you, did you receive a reference number?
^NH
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Zeena P's updateReviewer Update
09 Oct 2021, 14:47No I did not.
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Zeena P's update09 Oct 2021, 14:47
Reviewer Update
No I did not.
Cell C's replyOfficial
09 Oct 2021, 21:12Which email address did you send to?
^MP
^MP
Cell C's reply09 Oct 2021, 21:12
Official
Which email address did you send to?
^MP
^MP
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Zeena P's updateReviewer Update
10 Oct 2021, 09:21***
I then called in a *** sent me a test email which I then resent all the documents to her 3 times with still no response! This is becoming very annoying cause this cannot take so long!
I then called in a *** sent me a test email which I then resent all the documents to her 3 times with still no response! This is becoming very annoying cause this cannot take so long!
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Zeena P's update10 Oct 2021, 09:21
Reviewer Update
***
I then called in a *** sent me a test email which I then resent all the documents to her 3 times with still no response! This is becoming very annoying cause this cannot take so long!
I then called in a *** sent me a test email which I then resent all the documents to her 3 times with still no response! This is becoming very annoying cause this cannot take so long!