MB
Martin B

1 reviews | Active since Oct 2024

11 Mar 2025, 12:53

Terrible service

disappointed I have a contract with cell c in January I lost my job and my debit order did not go through cell c kept me conecet. During last month I call as ask for a double debit they then said its not possible I should wait and see if the debit oder goes off twice. I explained to them I would like to resolve this because i need to make and receive Important calls. I was told the can't help. So I waited 1ste debit went of a few day later no second debit I relocated the funds to pay other accounts. Today they cut my line after pleading that I am now employed an use the line for business just said sorry I proceeded to go by a new simcard and airtime so I can continue operations and later call again for a manager again was just told to pay an they will reconnect me. Now not being employed for a month I do not have fund an requested to pay month end as I will then be get a salary again sorry can't assist. So please cell c explain to me how should I earn money to pay if this line is an important part ofmy job and even if I had money in my acc how could I pay with out a connection. I used to think highly of cell c now if I here that name it disgusts me

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Replies (4)
MB
Martin B's update11 Mar 2025, 23:18
Reviewer Update
Exactly my point u I tried to pay the 188 in February and u did not assist me now when I don't have funds u cut my line this is the same response I get from everyone at cellc no one say u did try and resolve the issue so u will be connected till ur debit date no get a robotic response and apology.
MB
Martin B's update11 Mar 2025, 23:19
Reviewer Update
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MB
Martin B's update12 Mar 2025, 09:49
Reviewer Update
Proceed with what I have explained to everyone I have spoken to i am waiting for my salary to pay my acc I and gonna loose data I cannot use and minutes I loaded at the companies expense. Thank for responding the way have, u have shown people exactly why I am complaining just wish my like could have been reconnect. So I don't loose so much income while off like. Again the hudge amount of R188 will be paid on my next debit date
Cell C
Cell C's reply12 Mar 2025, 09:57
Official
While we truly wish we could make an exception, our system requires the outstanding balance to be settled before reconnection. 

That being said, we don’t want you to lose out unnecessarily. Once your payment is made, please reach out to us, and we’ll assist in ensuring your service is restored as quickly as possible. We appreciate your patience and look forward to assisting you once the payment reflects. 

Regards,
Cell C | TM