Terrible service

Good day,

I need someone who can call me with full explanation on what is happening in my account.

On the 3rd of September 2024, I took a contract with cell c over the phone. Upon receiving the phone and opening it, I saw it was a wrong colour. The phone was collected from me the following day, after complaining about that. 2 days later, cell c debited an amount of r299 from my Nedbank account, of which I revesed back, becouse I didn't have the phone with me.

On the 21st of September 2024, I went to the store and took a phone. The 25th of September 2024, a debit order of r458 ran on my Nedbank account wich bounced back due to insufficient funds. On the 27th of September 2024, cell c debited an amount of r300 and odd from my Nedbank account which went through.

After so many reminders from cell c that I must pay an amount of r458, and after lots of struggles calling Cell C, needing someone to explain what is going on, till today, no one can explain to me. I ended up paying the amount of r458 on the 4th of October 2024, and guess what? Cell c debited the amount of r458 the following day, on the 5th of October 2024.

Cell c what is going on? Yes I do have an option to reverse the second payment back to my account but I don't want, I need you to call me and explain what's going on. I've been speaking to your consultants and they all give different explanation, the last one I've spoke to, put me on hold for more than 30 min

Kind regards Ms Mgugunyeka