Terrible Service

Been battling and calling Cell Ccustomer care since 06 January 2025 to get a payment allocated to my account. have logged several cases with them, which keep getting closed without resolving issue. This without any proper feedback. Last logged case 21 January 2025 with Lesedi Ramyadepi with case number *** and sent proof of payment directly to her via e-mail. Today I am told case is closed as no proof of payment was attached to case. What is Cell C doing? Is this how you treat loyal customers who have been with you for more than 12 years?? Ridiculous. To top it off Cell C attempts to debit my account periodically and they are costing me money and affecting my credit profile. Agent has now logged another case for the same thing. Wonder if it will get resolved this time?