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Alwyn M

1 reviews | Active since Sept 2017

05 Sept 2023, 04:47

Terrible Service

What a useless company to deal with. I took out a contract in July and was issued 4 SIM cards on a single phone contract. I am now being billed for a second contract with Cell-C simply not removing the second contract from my bill.

The company cares not to listen and will bill you irrespective, I can see why they on a downward slope. Terrible service.

0
Replies (3)
Cell C
Cell C's reply05 Sept 2023, 07:35
Official
Dear Alwyn M,

Thank you for contacting Cell C.

Please accept our sincere apology for the frustration and inconvenience caused.

We have escalated your query to our Support Team who will be in touch within 24 working hours.
 
Regards,
 ^SR 

AM
Alwyn M's update06 Sept 2023, 09:50
Reviewer Update
I made numerous calls and received many back and nothing changes. I just received this month's bill and the second contract is still there along with extras like Watsap and alot of other additionals that I never app**** for. A bill that should be R460 p/m is costing me R1000 p/m. CellC is a waste of time,at this rate it makes sense why you in the newspapers for going under. Simple things cant be attended to. I'm reporting this to the ombudsman. Cell C is useless.
Cell C
Cell C's reply06 Sept 2023, 10:04
Official
Dear Alwyn M,

Thank you for reaching out to us.

We apologize for the delay in resolving your query.

Our support team will be in touch ASAP.


Regard's,
^SR