terrible service

i booked my phone in for repairs the consultant that took all my details captured my alternative number incorrectly and also did not get in contact with the insurance department and did not send them my repair docs. When i went into store they did not know what happened then the consultant who captured everything called me and told me i shouldn't make a big deal out of it its not her fault that she captured the number wrong nd didn't send off my doc, consultant raised her voice when telling me this. I am still waiting for my phone and i booked it in on 30 Dec 2015 already and I'm still having probs with having my phone fixed