TERRIBLE SERVICE

AFTER CELL C CALLED ME A NUMBER OF TIMES TO UPGRADE THE 2 X CONTRACTS THAT I HAVE FOR MY KIDS I AM STILL HAVING PROBLEMS WITH THEM DOING THE SIM SWAPS SO THAT WE CAN USE THE NEW CELL PHONES. AFTER A NUMBER OF CALLS AND A LOT OF EMPTY PROMISES I AM STILL WAITING FOR THE SIM SWAP TO HAPPEN ON BOTH NUMBERS. THEY DON'T WAIT A DAY TO DEBIT YOUR ACCOUNT YET, I HAVE TO WAIT DAYS/ WEEKS FOR THEM TO ACTION THE SWIM SWAP. WITH THE UPGRADE OF THE 2 X CONTACTS I WAS TOLD - DON'T WORRY SIM SWAP IS QUICK AND NO EXTRA CHARGE, WHEN I CALLED TODAY AGAIN I WAS TOLD - HOLD ON YOU WILL HAVE TO PAY AN EXTRA R50 PER SIM SWAP. I WENT INTO A CELL C STORE AND THEY SAID - SORRY CAN'T HELP YOU AS YOU RENEWED THE CONTRACTS ONLINE - HONESTLY -IT IS ONE FREAKING COMPANY. SO YET AGAIN I HAVE TO GO HOME AND TRY AND EXPLAIN TO MY KIDS WHY THEIR PHONES ARE STILL NOT WORKING. WELL THANKS YOU CELL C, THANK YOU FOR NOTHING - I WILL MIGRATE BOTH THESE CONTRACTS TO VODACOM WHERE I KNOW THAT I WILL GET CUSTOMER CARE AS WELL AS SERVICE, AS YOU CLEARLY DON'T KNOW THE MEANING PF EITHER SERIVE / CUSTOMERCARE