Terrible Service

I cancelled my contract with Cell C on the 27th of November 2024, made sure I paid the commitment value along with the subscription fee during the early cancellation and was assured Cell C would not debit me. To my surprise two days later I was indeed debited

Since then I’ve been given the run around with Cell C regarding a refund of several occasions I’ve sent my statement and proof of payment and to my suprise my cases are all closed with absolutely no refund WHEN IT IS CLEAR AS DAY my account is in a credit ?

I’ve spoken to several customer service agents who were very helpful and done several follow ups with new cases being logged. I’ve been soooo patient with Cell C but I’m at wits end whoever is running this in the background is completely *********** and does not care to give any feedback on this

I am tired of this, the money deducted belongs to me not to Cell C as I’ve settled my debt and not once been late with making a payment but now I literally never want a contract with you guys again. I don’t want phone calls with apologies I want my case resolved and my money returned to me !