DQ
D Q

1 reviews | Active since Jun 2022

09 Jun 2022, 22:53

Terrible Service.

Would give a lower rating if possible. Absolute corporate ****. My original contract expired after 24 months. I was offered the option to continue on a "month to month"basis for my data only package. My monthly invoice literally states that my CONTRACT has EXPIRED and I am on a month to month basis. When I wanted to cancel, gave 30 days notice as I was instructed and as was agreed to, was informed my data package is on a contract basis, explained to consultant that can't be as I specifically enquired regarding this and was informed that Cell C updated all month to month contracts in Oct 2021 to a contract basis. Since when is it legal to enter into contracts without consumer consent? I have asked for voice recordings, tried all channels, been sent from pillar to post and at the end of the day they ignore me flat, mark case escalations as closed without even contacting me, put the phone down on me and BEST OF ALL EVERY SINGLE CONSULTANT HAS A DIFFERENT STORY to explain how I am supposedly liable until 2023 for data that is not available and has not been used by me. Send smoke signals to your loved ones if you have to, but STAY AWAY from cell c!

0
Replies (1)
Cell C
Cell C's reply10 Jun 2022, 10:42
Official
Hi  D Quinn 

Thank you for reaching out.
Please send the number in question.

^NH