terrible service

Mid October 2015 my cellc SIM decided to give fault on the fone then took it to cell in sandton for them to check sim, upon visit they advised me that the SIM was damaged and i should do SIMswop. i was advised that doing SIMswop in the store for contract it cost morethan buying your own SIM and do SIMswop by yourself. Since October I've struggled to get hold of cellc to do SIMswop, the network is always terrible and cut along the line. On the 07/12/2015 i called again in attempt to do simswop and i was sent from pillar to coast and later given a ref for doing simswop, which i was again advised that it will take approx 4-12hours to activate. As patient as i was, i waited for 12hours to elapse and i called them again hoping to get good news. The consultant told me that whey will have to mark it as urgent and i should call after 4hrs to follow up. <br> <br> i am currently using different network until cellc activate simswop.<br> <br> if i to rate cellc on a scale between 1-10 ( 1=been extremely poor and 10= fair) i will definitely rate them zero. i can't wait for my contract to come to an end and move elsewhere.