PS
Puseletso S
1 reviews | Active since Aug 2015
12 Jul 2023, 18:33
Terrible service
I have never been so extremely furious like I am right now because of Cell C and the *********** agents that you hire. I'm beyond disappointed and irritated that such a simple issue would take months to address; I mean, what's so difficult about integrating all of my contracts into a single account? I have spoken with several agents who have all failed to assist me; now I hear that one account has been handed over to VVM while one of my cell c accounts is sitting on a credit of + 900 - why was I not informed that the cancelled contract payment did not go through, why is it now R500 instead of R200, why was the amount owed not deducted from the credit account if only you had combined all accounts in Jan as I requested, we would not be here. Your agent Itumeleng Sekosana called to try to resolve the matter but said I failed the security question, how could I fail providing my own ID, names, and address, then she says the line is not clear - to show she has terrible listening skills, she told me she cannot help and asked me to relog my issue, what kind of customer service is this? I've stated to cell c several times that I need my account linked, listen to all the recordings from January to date, and I'm still wrestling with the same issue. I've gone to x3 cell c stores, and they all keep referring me to the call centre, which is useless - I am one person; why am I paying in the same bank account but with various reference numbers? - I never miss payments until I make a mistake with the ref, but this could easily be corrected if you had just combined my accounts into one. I'm sick of driving from pillar to post and wasting petrol not to be helped. I can show you emails from January re same issue. Here I am again asking this matter to be resolved as in yesterday before I lose faith in cell c and of being your client. Case reference number: ***, ***
Helpful (0)
Replies (6)0
Replies (6)PS
Puseletso S's updateReviewer Update
04 Sept 2023, 13:26I am still not assisted, even after going to branches countless times and calling - I am sent to pil**** to post, debits keep bouncing because unfollowed instructions, I cannot pay penalites of bounced debit orders while you owe me R1400 and failing to combine my three accounts since January to date - new case number *** which one knows what happended to it yet again - I refused to lodge a new case, this is pathetic - all the penalties charged must be reversed and my accounts combined into 1 and debit, debited 10 of each month - i cannot repeat myself like this over 9months - a whole preganacy term for something this simple, cmon!!!!! I will never recommend Cell c to anyone, you guys have been a pain and cannot wait for close off these contracts. Also sort out the VVM account that you handed over R500, why did you not take the R500 from the money you owe me instead of handing it over? or call to get consent from me to move R500 into another account - this is a circus stru
PS
Puseletso S's update04 Sept 2023, 13:26
Reviewer Update
I am still not assisted, even after going to branches countless times and calling - I am sent to pil**** to post, debits keep bouncing because unfollowed instructions, I cannot pay penalites of bounced debit orders while you owe me R1400 and failing to combine my three accounts since January to date - new case number *** which one knows what happended to it yet again - I refused to lodge a new case, this is pathetic - all the penalties charged must be reversed and my accounts combined into 1 and debit, debited 10 of each month - i cannot repeat myself like this over 9months - a whole preganacy term for something this simple, cmon!!!!! I will never recommend Cell c to anyone, you guys have been a pain and cannot wait for close off these contracts. Also sort out the VVM account that you handed over R500, why did you not take the R500 from the money you owe me instead of handing it over? or call to get consent from me to move R500 into another account - this is a circus stru
PS
Puseletso S's updateReviewer Update
04 Sept 2023, 13:27 I am still not assisted, even after going to branches countless times and calling - I am sent to pillar to post, debits keep bouncing because unfollowed instructions, I cannot pay penalties of bounced debit orders while you owe me R1400 and failing to combine my three accounts since January to date - new case number *** which one knows what happend to it yet again - I refused to lodge a new case, this is pathetic - all the penalties charged must be reversed and my accounts combined into 1 and debit, debited 10 of each month - i cannot repeat myself like this over 9months - a whole pregnancy term for something this simple, cmon!!!!! I will never recommend Cell c to anyone, you guys have been a pain and cannot wait for close off these contracts. Also sort out the VVM account that you handed over R500, why did you not take the R500 from the money you owe me instead of handing it over? or call to get consent from me to move R500 into another account - this is a circus stru
PS
Puseletso S's update04 Sept 2023, 13:27
Reviewer Update
I am still not assisted, even after going to branches countless times and calling - I am sent to pillar to post, debits keep bouncing because unfollowed instructions, I cannot pay penalties of bounced debit orders while you owe me R1400 and failing to combine my three accounts since January to date - new case number *** which one knows what happend to it yet again - I refused to lodge a new case, this is pathetic - all the penalties charged must be reversed and my accounts combined into 1 and debit, debited 10 of each month - i cannot repeat myself like this over 9months - a whole pregnancy term for something this simple, cmon!!!!! I will never recommend Cell c to anyone, you guys have been a pain and cannot wait for close off these contracts. Also sort out the VVM account that you handed over R500, why did you not take the R500 from the money you owe me instead of handing it over? or call to get consent from me to move R500 into another account - this is a circus stru
PS
Puseletso S's updateReviewer Update
04 Sept 2023, 14:45I am unable to see your reply, I am logged in as myself but the reply is not showing?
PS
Puseletso S's update04 Sept 2023, 14:45
Reviewer Update
I am unable to see your reply, I am logged in as myself but the reply is not showing?
Cell C's replyOfficial
04 Sept 2023, 14:52Dear Puseletso Sefala,
Thank you for your message.
The previous query was closed as the consultant could not reach you on the numbers provided.
We have re-escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
^DA
Thank you for your message.
The previous query was closed as the consultant could not reach you on the numbers provided.
We have re-escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
^DA
Cell C's reply04 Sept 2023, 14:52
Official
Dear Puseletso Sefala,
Thank you for your message.
The previous query was closed as the consultant could not reach you on the numbers provided.
We have re-escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
^DA
Thank you for your message.
The previous query was closed as the consultant could not reach you on the numbers provided.
We have re-escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
^DA
PS
Puseletso S's updateReviewer Update
03 Oct 2023, 17:09I now feel bul**** by your agents daily and keep getting different stories, some saying my accounts are combined and some saying its not, like can I struggle from January to date over a simple thing of merging my account, then again, I have requested several time that my debit order should be on the 10th of each month, i keep being debited on the wrong day, she I am charge interest by both cell c and my bank cmon, money does not grow on tress with this repo rate...... I am honestly tired, I have reported so many time on the debit check manadate, the wrong amount keeps being requested to the bank which I do not understand. Attend to this ASAP!!!!!!!!!!!!!!!
PS
Puseletso S's update03 Oct 2023, 17:09
Reviewer Update
I now feel bul**** by your agents daily and keep getting different stories, some saying my accounts are combined and some saying its not, like can I struggle from January to date over a simple thing of merging my account, then again, I have requested several time that my debit order should be on the 10th of each month, i keep being debited on the wrong day, she I am charge interest by both cell c and my bank cmon, money does not grow on tress with this repo rate...... I am honestly tired, I have reported so many time on the debit check manadate, the wrong amount keeps being requested to the bank which I do not understand. Attend to this ASAP!!!!!!!!!!!!!!!
Cell C's replyOfficial
04 Oct 2023, 09:11 Dear Puseletso Sefala,
Thank you for reaching out to us.
As per our record below is what was discussed with you by our support team:
We have re-escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
^SR
Thank you for reaching out to us.
As per our record below is what was discussed with you by our support team:
- Customers’ accounts were combined, changed customer debit order to 10th advised customer it will be effective in October
- Requested payment allocation as accounts were combined
- Advised customer ITC update takes 2 - 21 working days
- Sent customer her paid up letter on email
We have re-escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
^SR
Cell C's reply04 Oct 2023, 09:11
Official
Dear Puseletso Sefala,
Thank you for reaching out to us.
As per our record below is what was discussed with you by our support team:
We have re-escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
^SR
Thank you for reaching out to us.
As per our record below is what was discussed with you by our support team:
- Customers’ accounts were combined, changed customer debit order to 10th advised customer it will be effective in October
- Requested payment allocation as accounts were combined
- Advised customer ITC update takes 2 - 21 working days
- Sent customer her paid up letter on email
We have re-escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
^SR