Terrible service

I signed up to Cell C GetMore and they are deducting R60 per month with my Cell C cellphone contract amount. I found that i have no use for their service and called in June to cancel it. I was told that a consultant will call me in 30 days to confirm cancellation. 30 days past and no-one called me, i then contatced the call centre again in July and was told the same thing. Once again 30 days past and no cantact was made. I went into a Cell C store and was told that they cannot stop the deduction even though it was going through with my contract amount. 5 months have now past with no end of their deductions in sight. I also cannot reverse the amounts at my bank as this will reverse the whole amount and my phone line will be cut. i have decided to not upgrade my contract so that i can reverse GetMore's amounts and take out a contract with a different provider, i think this is pathetic service to just ignore a clients request