Terrible Service

> I have sent numerous emails to Cell C Customer Service department, as well as their retentions department from the 29th of March up to the 17th of April, trying to get my contract cancelled, and to obtain the outstanding balance on my account. I was advised telephonically on 2023/04/17 that I needed to pay an amount of R526.65, yet, they keep on trying to deduct an amount of R577.33 from my account. I paid an amount of R578.00 to them yesterday. I have been trying to get confirmation that I do not owe them any further money, that my debit order will be cancelled, as well as my contract which was supposed to come to an end on 2023/04/16, yet none of my emails are beinge answered and the agents pretend that they cannot hear me, even though I can hear them load and clear. Yesterday the 17th of April, and agent from their collections department phone me at 16:15, and kept on interrupting me while I was trying to speak and explain my situation to me, that I eventually hanged up on him, because he would not listen. > > I find this totally unacceptable. I have advised them on numerous occasions, not to phone me as I work in a call centre, and am not allowed to answer my personal phone. I have also requested on my various emails, that I want written confirmation of the following: > > That my debit order is cancelled > > That my contract is cancelled > > That the full outstanding balance is supp**** in order to settle my account - this needs to exlude the R578 which was paid over to them on the 17th of April 2023. > > I managed to get the amount of R526.65 from one agent, before she could no longer hear me as I was about to proceed with my other questions. > > Why is it so hard for someone just to give feedback in writing via email? I need to protect myself and have the right as a consumer and client to have everything I am requesting in writing.

I am now at the point, where I am going to escalate the matter to the National Council for Consumers

I am absolutely disgusted with their poor customer service.