TS
Thandi S
1 reviews | Active since Oct 2019
04 Aug 2020, 12:26
Terrible service
Been waiting for almost two months if not more now and my case is still being escalated each day I call, the people I spoke to are suddenly busy or unavailable I call Cellc almost every day and it’s the same story I was asked to fill in a subscriber agreement form which I did in June, I’m now asked to do the same thing again
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
04 Aug 2020, 13:08Good day Thandi
We regret to hear of the unpleasant customer experience you have received with Cell C.
Our team will investigate and contact you for assistance.
^YM
We regret to hear of the unpleasant customer experience you have received with Cell C.
Our team will investigate and contact you for assistance.
^YM
Cell C's reply04 Aug 2020, 13:08
Official
Good day Thandi
We regret to hear of the unpleasant customer experience you have received with Cell C.
Our team will investigate and contact you for assistance.
^YM
We regret to hear of the unpleasant customer experience you have received with Cell C.
Our team will investigate and contact you for assistance.
^YM
TS
Thandi S's updateReviewer Update
05 Aug 2020, 18:24Nobody contacted me, I call Cellc every single day and no one knows anything
Zakia even stopped responding to my emails. I called in again today and apparently the reference number doesn’t exist because it wasn’t captured! They gave me that reference number yesterday but today it doesn’t exist. I don’t know maybe I’m a popeye when it comes to the people at CellC
When it’s time for payment they won’t make a mistake in deducting or even blacklisting me but service delivery nothing
I just want to know if I’ll receive this service or not? I’ve wasted two months already and data is expensive and I’ll I get is a sorry every day.
Zakia even stopped responding to my emails. I called in again today and apparently the reference number doesn’t exist because it wasn’t captured! They gave me that reference number yesterday but today it doesn’t exist. I don’t know maybe I’m a popeye when it comes to the people at CellC
When it’s time for payment they won’t make a mistake in deducting or even blacklisting me but service delivery nothing
I just want to know if I’ll receive this service or not? I’ve wasted two months already and data is expensive and I’ll I get is a sorry every day.
TS
Thandi S's update05 Aug 2020, 18:24
Reviewer Update
Nobody contacted me, I call Cellc every single day and no one knows anything
Zakia even stopped responding to my emails. I called in again today and apparently the reference number doesn’t exist because it wasn’t captured! They gave me that reference number yesterday but today it doesn’t exist. I don’t know maybe I’m a popeye when it comes to the people at CellC
When it’s time for payment they won’t make a mistake in deducting or even blacklisting me but service delivery nothing
I just want to know if I’ll receive this service or not? I’ve wasted two months already and data is expensive and I’ll I get is a sorry every day.
Zakia even stopped responding to my emails. I called in again today and apparently the reference number doesn’t exist because it wasn’t captured! They gave me that reference number yesterday but today it doesn’t exist. I don’t know maybe I’m a popeye when it comes to the people at CellC
When it’s time for payment they won’t make a mistake in deducting or even blacklisting me but service delivery nothing
I just want to know if I’ll receive this service or not? I’ve wasted two months already and data is expensive and I’ll I get is a sorry every day.
TS
Thandi S's updateReviewer Update
06 Aug 2020, 10:41I called again this morning and it seems no one knows what’s going on again, I’ve been promised to get a call back. The case has been escalated for the 100th time!
I just want to know if this service will be provided or not? It’s been two months plus and I promise you that Cellc doesn’t care about the customers
This is stressful and time consuming and a waste of money.
Can I get a response????
I just want to know if this service will be provided or not? It’s been two months plus and I promise you that Cellc doesn’t care about the customers
This is stressful and time consuming and a waste of money.
Can I get a response????
TS
Thandi S's update06 Aug 2020, 10:41
Reviewer Update
I called again this morning and it seems no one knows what’s going on again, I’ve been promised to get a call back. The case has been escalated for the 100th time!
I just want to know if this service will be provided or not? It’s been two months plus and I promise you that Cellc doesn’t care about the customers
This is stressful and time consuming and a waste of money.
Can I get a response????
I just want to know if this service will be provided or not? It’s been two months plus and I promise you that Cellc doesn’t care about the customers
This is stressful and time consuming and a waste of money.
Can I get a response????