RG
Riaz G
1 reviews | Active since Jul 2019
04 Sept 2023, 13:23
TERRIBLE SERVICE
Terrible customer support services. I was approved for 3 new contracts with cell C. Required a port feom MTN. Unfortunately, does not matter how many times you contact them to resolve, they never call back. All I want to do is terminate the 3 contracts as I received nothing yet and take my business to another service provider. Now no one wants to help and I'm stuck.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
04 Sept 2023, 14:11Dear Riaz Gani,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
According to our Porting department, the port failed from MTN as it shows that the number is still on contract with them.
Please advise if MTN has confirmed cancellation of your contract?
Regards
^DA
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
According to our Porting department, the port failed from MTN as it shows that the number is still on contract with them.
Please advise if MTN has confirmed cancellation of your contract?
Regards
^DA
Cell C's reply04 Sept 2023, 14:11
Official
Dear Riaz Gani,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
According to our Porting department, the port failed from MTN as it shows that the number is still on contract with them.
Please advise if MTN has confirmed cancellation of your contract?
Regards
^DA
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
According to our Porting department, the port failed from MTN as it shows that the number is still on contract with them.
Please advise if MTN has confirmed cancellation of your contract?
Regards
^DA
Cell C's replyOfficial
04 Sept 2023, 15:59Hi Riaz
Thank you for your response.
The matter has been escalated to our Support team for further assistance.
Feedback will be provided as soon as received.
Regards
^DA
Thank you for your response.
The matter has been escalated to our Support team for further assistance.
Feedback will be provided as soon as received.
Regards
^DA
Cell C's reply04 Sept 2023, 15:59
Official
Hi Riaz
Thank you for your response.
The matter has been escalated to our Support team for further assistance.
Feedback will be provided as soon as received.
Regards
^DA
Thank you for your response.
The matter has been escalated to our Support team for further assistance.
Feedback will be provided as soon as received.
Regards
^DA
RG
Riaz G's updateReviewer Update
08 Sept 2023, 11:16Good day.
Unfortunately, it is now 24 hours since your last reply. Till now I do not have my phones delivered and I am still without a telephone line.
Further, nothing has been done as regards the porting of the number ***.
I was contacted by Lerato from Social Media yesterday asking me what the problem is instead of calling me to advise what the solution was.
Really terrible service, not to mention that I still do not know if the correct colours of the phones have been handed to the courrier.
I will be holding Cell C liable for my loss of income.
Passed off
Riaz Gani
Unfortunately, it is now 24 hours since your last reply. Till now I do not have my phones delivered and I am still without a telephone line.
Further, nothing has been done as regards the porting of the number ***.
I was contacted by Lerato from Social Media yesterday asking me what the problem is instead of calling me to advise what the solution was.
Really terrible service, not to mention that I still do not know if the correct colours of the phones have been handed to the courrier.
I will be holding Cell C liable for my loss of income.
Passed off
Riaz Gani
RG
Riaz G's update08 Sept 2023, 11:16
Reviewer Update
Good day.
Unfortunately, it is now 24 hours since your last reply. Till now I do not have my phones delivered and I am still without a telephone line.
Further, nothing has been done as regards the porting of the number ***.
I was contacted by Lerato from Social Media yesterday asking me what the problem is instead of calling me to advise what the solution was.
Really terrible service, not to mention that I still do not know if the correct colours of the phones have been handed to the courrier.
I will be holding Cell C liable for my loss of income.
Passed off
Riaz Gani
Unfortunately, it is now 24 hours since your last reply. Till now I do not have my phones delivered and I am still without a telephone line.
Further, nothing has been done as regards the porting of the number ***.
I was contacted by Lerato from Social Media yesterday asking me what the problem is instead of calling me to advise what the solution was.
Really terrible service, not to mention that I still do not know if the correct colours of the phones have been handed to the courrier.
I will be holding Cell C liable for my loss of income.
Passed off
Riaz Gani
RG
Riaz G's updateReviewer Update
08 Sept 2023, 16:52Just an update on how useless and pathetic your team is.
I have again received no delivery of my packages nor any call regarding the porting of the number ***. Its now the weekend and I am now left with no phone numbers for another 2 days and counting. But funny how you will deduct money from my card when payment is due.
Pathetic Service Delivery.
Riaz
I have again received no delivery of my packages nor any call regarding the porting of the number ***. Its now the weekend and I am now left with no phone numbers for another 2 days and counting. But funny how you will deduct money from my card when payment is due.
Pathetic Service Delivery.
Riaz
RG
Riaz G's update08 Sept 2023, 16:52
Reviewer Update
Just an update on how useless and pathetic your team is.
I have again received no delivery of my packages nor any call regarding the porting of the number ***. Its now the weekend and I am now left with no phone numbers for another 2 days and counting. But funny how you will deduct money from my card when payment is due.
Pathetic Service Delivery.
Riaz
I have again received no delivery of my packages nor any call regarding the porting of the number ***. Its now the weekend and I am now left with no phone numbers for another 2 days and counting. But funny how you will deduct money from my card when payment is due.
Pathetic Service Delivery.
Riaz
Cell C's replyOfficial
08 Sept 2023, 17:31We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We have reported the matter to our team for further assistance.
Regards,
^MN
We have reported the matter to our team for further assistance.
Regards,
^MN
Cell C's reply08 Sept 2023, 17:31
Official
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We have reported the matter to our team for further assistance.
Regards,
^MN
We have reported the matter to our team for further assistance.
Regards,
^MN
RG
Riaz G's updateReviewer Update
11 Sept 2023, 10:59It's now 11am on Monday.
Despite all the calls, promises and replies, I still do not have :
1) any phones or sim cards ( my numbers are still off) and no contact made from the courriers,
2) the number for *** is still not ported and no contact made from yourselves about same,
3) no one contacting me to advise what I should do with the wrong phone and sim card delivered to me.
This is now simply insane.
Riaz
Despite all the calls, promises and replies, I still do not have :
1) any phones or sim cards ( my numbers are still off) and no contact made from the courriers,
2) the number for *** is still not ported and no contact made from yourselves about same,
3) no one contacting me to advise what I should do with the wrong phone and sim card delivered to me.
This is now simply insane.
Riaz
RG
Riaz G's update11 Sept 2023, 10:59
Reviewer Update
It's now 11am on Monday.
Despite all the calls, promises and replies, I still do not have :
1) any phones or sim cards ( my numbers are still off) and no contact made from the courriers,
2) the number for *** is still not ported and no contact made from yourselves about same,
3) no one contacting me to advise what I should do with the wrong phone and sim card delivered to me.
This is now simply insane.
Riaz
Despite all the calls, promises and replies, I still do not have :
1) any phones or sim cards ( my numbers are still off) and no contact made from the courriers,
2) the number for *** is still not ported and no contact made from yourselves about same,
3) no one contacting me to advise what I should do with the wrong phone and sim card delivered to me.
This is now simply insane.
Riaz
RG
Riaz G's updateReviewer Update
11 Sept 2023, 12:03Wow. You have now resorted to complete lies. I had spoken to , Sydney and Wesley from the courrier company on Friday who confirmed that the driver did nor come and that he already had gone home.
If you going to bull**** me at least have the decency to get your stories correct.
What a mess you guys a making every ****** day.
Please note once again, I will hold cell c liable for any business losses I continue to sustain as a result of my suspension of my phone lines.
If you going to bull**** me at least have the decency to get your stories correct.
What a mess you guys a making every ****** day.
Please note once again, I will hold cell c liable for any business losses I continue to sustain as a result of my suspension of my phone lines.
RG
Riaz G's update11 Sept 2023, 12:03
Reviewer Update
Wow. You have now resorted to complete lies. I had spoken to , Sydney and Wesley from the courrier company on Friday who confirmed that the driver did nor come and that he already had gone home.
If you going to bull**** me at least have the decency to get your stories correct.
What a mess you guys a making every ****** day.
Please note once again, I will hold cell c liable for any business losses I continue to sustain as a result of my suspension of my phone lines.
If you going to bull**** me at least have the decency to get your stories correct.
What a mess you guys a making every ****** day.
Please note once again, I will hold cell c liable for any business losses I continue to sustain as a result of my suspension of my phone lines.