TM
Tebogo M
1 reviews | Active since Dec 2019
04 Nov 2025, 10:15
Terrible service
I have 2 contracts with you and my monthly premium is R898 now there is product that was added without my knowledge, I was told just download app and I never agreed to be charged extra. This product must be canceled immediately and this month I will pay in cash for 2 contracts nothing more.
Helpful (0)
Replies (8)0
Replies (8)TM
Tebogo M's updateReviewer Update
04 Nov 2025, 12:41Hi Cellc
Please confirm that the extra charges also reversed , as this product was added without my approval? Is my account reflects R898.00 fo my only 2 contracts?
Please confirm that the extra charges also reversed , as this product was added without my approval? Is my account reflects R898.00 fo my only 2 contracts?
TM
Tebogo M's update04 Nov 2025, 12:41
Reviewer Update
Hi Cellc
Please confirm that the extra charges also reversed , as this product was added without my approval? Is my account reflects R898.00 fo my only 2 contracts?
Please confirm that the extra charges also reversed , as this product was added without my approval? Is my account reflects R898.00 fo my only 2 contracts?
TM
Tebogo M's updateReviewer Update
05 Nov 2025, 10:25When wil I get feedback from your support team? Please make sure you listen to the call that was made regarding the product you added to my account and check app logs if I ever used it. I'm hoping this will be resolved before 7th of this month, as the only authorized debit order is R898.00 nothing more.
TM
Tebogo M's update05 Nov 2025, 10:25
Reviewer Update
When wil I get feedback from your support team? Please make sure you listen to the call that was made regarding the product you added to my account and check app logs if I ever used it. I'm hoping this will be resolved before 7th of this month, as the only authorized debit order is R898.00 nothing more.
TM
Tebogo M's updateReviewer Update
05 Nov 2025, 16:19I have received a call from you guys and I was driving and asked the lady to call me back after 30 minutes and I'm still waiting for her call, can she calle now?
TM
Tebogo M's update05 Nov 2025, 16:19
Reviewer Update
I have received a call from you guys and I was driving and asked the lady to call me back after 30 minutes and I'm still waiting for her call, can she calle now?
TM
Tebogo M's updateReviewer Update
06 Nov 2025, 09:48Ntebaleng, please give me a call as I want to know options to resubmit debit orders. As the one that will go off will be unsuccessful due to your mess. And also to let me know of compensation, I'm just wondering of other customers that you are *****ing from by adding products without their approval.
TM
Tebogo M's update06 Nov 2025, 09:48
Reviewer Update
Ntebaleng, please give me a call as I want to know options to resubmit debit orders. As the one that will go off will be unsuccessful due to your mess. And also to let me know of compensation, I'm just wondering of other customers that you are *****ing from by adding products without their approval.
TM
Tebogo M's updateReviewer Update
06 Nov 2025, 16:00Hi Ntebaleng
Thanks for resolving my issue, at least there is still service at Cellc, please keep up the good work!
Thanks for resolving my issue, at least there is still service at Cellc, please keep up the good work!
TM
Tebogo M's update06 Nov 2025, 16:00
Reviewer Update
Hi Ntebaleng
Thanks for resolving my issue, at least there is still service at Cellc, please keep up the good work!
Thanks for resolving my issue, at least there is still service at Cellc, please keep up the good work!
TM
Tebogo M's updateReviewer Update
06 Nov 2025, 16:32Before I rate with 4 stars, I have just made eft payment and emailed the proof of payment to Ntibi, please provide me with confirmation that you have received it and my account is now on a nil balance?
TM
Tebogo M's update06 Nov 2025, 16:32
Reviewer Update
Before I rate with 4 stars, I have just made eft payment and emailed the proof of payment to Ntibi, please provide me with confirmation that you have received it and my account is now on a nil balance?
TM
Tebogo M's updateReviewer Update
06 Nov 2025, 16:43I guess this means you have received my proof of payment? Where do I rate Ntibi or your company?
TM
Tebogo M's update06 Nov 2025, 16:43
Reviewer Update
I guess this means you have received my proof of payment? Where do I rate Ntibi or your company?
TM
Tebogo M's updateReviewer Update
06 Nov 2025, 16:55Where and how? Please forward me the link to follow
TM
Tebogo M's update06 Nov 2025, 16:55
Reviewer Update
Where and how? Please forward me the link to follow