Terrible Service

Our WiFi has been down since Friday (31 May). A service call was logged with *** on Friday evening and we were told that 'Vumatel cut your line' and that 'they can only rectify on Monday to Friday'. No reason given for our line being cut.

Since Monday, we have been promised time again that this is being resolved. Several times we have been asked by Cell C to confirm our address, in order for Vumatel to reinstate, yet still nothing has been done. Even this morning, the notes on Cell C's system appear to be saying that Vumatel keep asking them to confirm the address, despite us confirming the address several times this week.

I have just called Vumatel ***) who advised that they would not have cut our line and that it is Cell C who need to fix our issue. At this stage, we give up.

This is also not the first time we have had a problem with Cell C and Vumatel blaming each other, very sad and perhaps time to look for new providers :-(