Terrible service

On the 5th of May I handed in my phone at the cell c branch in Sandton for repairs under a Csurance claim. On this day I also filled in all applicable claim forms. After waiting for 2 weeks and after back and forth communication between Csurance and the repair center I was told I have to come into the branch again to fill in the claim forms as the branch only sent the claim forms to the repair center and not to Csurance. I subsequently spent another hour in the branch filling in the forms. <br> <br> On the 11th of June i received a mail from Csurance informing me that I need to pay an excess of R650 before the claim can be resolved. The original contract I signed clearly showed an excess of R150 for the first claim. I then mailed the contract through to Masego and after not receiving feedback once again spent hours on the phone trying to get through to Csurance. After eventually getting through to Masego informed me that she will take it up with management and get back to me. After numerous e-mails and queries this issue is still unresolved and I have received no reply on my mails.