Terrible service

I sent an email on Monday requesting for my stickers to work as I was unable to activate the perks. The perks were for data such as Facebook, Instagram or YouTube, it showed that the perks have expired everytime I tried. I was only callee today by a lady by the name of Thabisile who advised me to keep trying and that it is a general technical error. The perks are based on availability. I also had another query relating to YouTube bundles to which I was advised that I need to have a positive bundle balance in order to use the YouTube data which doesn't make sense at all. It's not the first time that this happened, my stickers are due to expire this month on the 30th and still I cannot use. Instead the perks were changed to red bull symphonic, I don't even know what that's all about. Last year I had the same issue with YouTube and was reimbursed with data. This year I only got an apology and replacement for data that never worked. Cell Cs service is terrible and something needs to be done about this.