Terrible service

On Wednesday 14th October I lost my router. On Friday the 16th I decided to call CellC and block so that who ever has it cannot use as I had reliased that I may ha e left it in a public transport. Later o. The same day I received a call from a driver from Bolt telling me that they they have my router and he brought to me. I called CellC back and asked them to unblock but I was told to get an Afidavit and go to a CellC store as they cannot unblock it over the phone. I went to a CellC store yesterday the 24th October at the Mall of Africa with an Afidavit, ID and the router in its box I waited only to be told that I need to have the reference number from the initial call I made to block the router. I was furious because I was not told this information when I called and secondly I am using public transportation to be going back and forth. I went home to look for the reference no and I later called the store to inform them that I will be coming back tomorrow. When I went back today the same consultant that assisted me yesterday told me that I need to bring another Affidavit and ID copy because he tore the documents from yesterday and when I told him my frustration of how far I am from the police station and the traveling involved he just told me to move for the next customer. The consultant's name is Akshay Lukhan. When the manager came I could not even talk to him as I was already emotional about the situation. I just told him I couldn't talk and left the store. This is unacceptable and very rude in my opinion, I have never experienced such treatment with CellC and would never recommend them to anyone. I will make sure I pay whatever is remaining of my contract and part ways and never look back. Very bad service and not much information is given to customers at all.