TW
Tristan W
1 reviews | Active since May 2017
08 Jul 2019, 14:23
Terrible service
Terrible service they messed up my contract due to a fault on their side and now they close the case with out any feed back and no one at customer care is able to assist i have spoken to about 8 different managers who never phone me back but give me case numbers that arnt valid only to find out theres no ways of contacting who you were dealing with originally. There customer care is useless and there 5 -7 working day turn around has been 5 months with no out come. Do not use this service provider.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
08 Jul 2019, 15:17Good afternoon Tristan
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Jul 2019, 15:17
Official
Good afternoon Tristan
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
09 Jul 2019, 12:18Lungile has been in contact with you to assist with this matter.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply09 Jul 2019, 12:18
Official
Lungile has been in contact with you to assist with this matter.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
TW
Tristan W's updateReviewer Update
11 Jul 2019, 09:12After posting this complaint on Hello peter. Cell C contacted me and resolved my issue within a day. This service was much better than what i had experienced in the passed. Thank you.
TW
Tristan W's update11 Jul 2019, 09:12
Reviewer Update
After posting this complaint on Hello peter. Cell C contacted me and resolved my issue within a day. This service was much better than what i had experienced in the passed. Thank you.