Terrible Service

I’m complaining about services that I’ve received from cellc from the 11/09/2018 (micky agent assisted) , 18/09/2018 and 19/09/2018 I spoke to sakhile mbakane - claims department who advised me that I can go to the cellc branch and obtain a blacklist proof as the handset reported as ****** was still in use , I refused to go to the cellc store because I’ve already been sent there twice I then spoke to his team leader Pearl who advised me that customer care can give me the proof of blacklist over the phone she then transferred me to them I spoke with thembalethu myakha –who advised me that I was in a wrong department mind you the team leader transferred me incorrectly . I then spoke to mpho mpolane –who advised me that they only provide ITC number – spoke to her team leader ‘Evangeline ‘ – who advise me she will escalate my inquiry because she doesn’t know where I can get that proof of phone and sim blacklist – I then ask her if that department will assist she said she doesn’t know but still escalated so I’m without a phone for almost 2 weeks now and I’m still awaiting for that damn proof of blacklist Make matters even worse I didn’t even apply for this insurance it was approved without my concern and now when I want to use the service cellc is letting me down .