Terrible service

<p>I got an SMS from C insurance in March saying that I have cancelled my phone insurance, which I did not. I called them to tell them that they have to continue wth the insurance because I did not cancel it they agreed. When I check my statement for April they did not debit me for it . I called them on the 21st of April at 8:02 and spoke to Kelley who re-enstated my phone insurance she guaranteed me that the only money that will go of from my account is the R212 for the phone and the R69 for insurance but now R361 has gone off my account. I cannot be liable for the days that they calculated before the 20th because thats when they debit bcozits not my fault that the insurance was cancelled. I want my refund ASAP. The serrvice at C insurance is despicable itriedd calling today 3 I was on hold for 10 minutes for all 3 times then all 3 consulatnts that answered the phone put down the phone in my ear. I dont have airtime to waste. Iwant a refund and a letter of apology. Acc # ********** 44.</p>