1 reviews | Active since Apr 2014
Terrible Service
My cell phone contract expired and had to upgrade. I got the cellphone on Monday 09.04.2018. Simcard had to be activated for me to use the phone. I called on Tuesday but could not be helped. I called again on Wednesday and I was transferred to 3 different departments. Last department, I was helped by a Consultant by the name of Vincent Ngubane. The guy was very rude even told me 'he can't put words into my mouth' . He was very unprofessional and rude. Until now, he could not help me. All he did was to shout at me.
I am very disgusted by the service of this guy. Cell C should train their consultants to have telephone manners.
Thank you for bringing this matter to our attention.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for bringing this matter to our attention.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
