LM
Lisa M

1 reviews | Active since Sept 2014

24 Apr 2017, 10:52

Terrible Service

<p>When i got my Cell C contract, i requested a limit to be put.<br />Cell C has picked up the initial sales call and realised that their agent were in the wrong. I billed incorrectly for at least 3 months</p> <p>I have been calling Cell C to follow up on the case Ref: ********** 096 i have been transferred from pillar to post. <br />Promises have been made that i will be kept updated or called back still nothing.</p> <p>I need Cell C to resolve this asap.</p> <p>Cell C is the worst service provider ever and i regret going in to a contract with them.</p> <p> </p>

0
Replies (6)
Cell C
Cell C's reply24 Apr 2017, 11:10
Official

Hi Lisa

Do not despair, as you have come through to the correct channel for assistance and resolution. Feedback will follow shortly.

Do expect that all important call from one of our consultants.

Regards

Cell C | PN

Cell C
Cell C's reply25 Apr 2017, 10:45
Official

Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

LM
Lisa M's update25 Apr 2017, 11:16
Reviewer Update

I responded to the email yesterday at 16.47 advising i can be contacted today from 9am-1pm.

email was sent to **********

Cell C
Cell C's reply25 Apr 2017, 11:42
Official

Alright, do expect to hear from him.

Regards

Cell C | PN

Cell C
Cell C's reply26 Apr 2017, 08:28
Official

Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

LM
Lisa M's update03 May 2017, 17:26
Reviewer Update

A huge thank you to Derrick for assisting me with my query.

I got a refund of all the incorrect debits.

I am now happy.