Terrible service

To whom it may concern,

I have had it with CellC!!!

My partner took out a cellphone contract 3years ago, which was now due for an upgrade! We went into the blueroute store to have the phones upgraded and there was a mistake where all the funds were put onto the one line to have the one phone upgraded ONLY!

When in store WE requested to have the one phone debit one account and the other phone debit my partners account. Not surprised at all cellc managed to somehow mess it up. I then started receiving sms on top of sms saying that the account was in arrears and it was not our fault at all. My partner called, then made arrangements for them to reactivate my line and then have both phone debit my account, ONCE AGAIN CELLC MANAGED TO MESS THAT UP AND now my account is in a negative balance, after her SPECIFICALLY advised to not debit my account, but the agents doesn't listen and they don't follow SIMPLE INSTRUCTIONS.

I refuse to go in store because the consultants are so laid back, we sit there for hours on end! I want this matter resolved, I want the debit to be stopped and who knows how you guys are going to take my account of the negative balance. I WANT MY BANK CHARGES TO BE PAID!!!! IM NOT PAYING IT BECAUSE YOU CONSULTANTS CANT FOLLOW INSTRUCTIONS.

I will not leave this there because how many phone calls is this going to take before the matter is resolved? I cant be assisted by you guys because the contracts is taken out in my partners name!!!!

You guys are quick to send messages saying we in arrears and need to make urgent payment, then you guys cut my line and I need my cell activated, I have a business that requires my cellphone to be active and on at all times! if the problem lies on your side, why are you pestering me? still debiting the incorrect account? and then also cutting my line? I am sick and tired of making phone calls speaking to your consultants who doesn't actually listen to what we are saying?

I want this issue resolved, I WANT MY ACCOUNT TO BE TAKEN OUT OF THE NEGATIVE AND I WANT MY BANK CHARGES REIMBURSED!!!! a payment will be made to my account within 3 working days, so I want this sorted out.

Like I said I can not be assisted as my partner is the account holder not me, I want someone to contact him ASAP and get this sorted immediately.

This is RIDICULOUS!