lB
litha B

1 reviews | Active since Aug 2012

01 Mar 2017, 09:18

terrible service

<p>I called an operator called Sizakele I think on the 3rd or 6th of January not too sure because when you do something you expect it to be done! I asked if I could cancel my contract I was then upsold a R40 per month contract with data, SMS airtime. I went through the whole process only to find out that I am still being debited and the cancellation was not done! Now I'm stuck with another month of paying bills for a contract that I had cancelled. This is appalling especially since I have been with Cell C for years! </p>

0
Replies (2)
Cell C
Cell C's reply01 Mar 2017, 09:54
Official

We will send a request for the call recordings and provide feedback based on the outcome. One of our consultants will contact you during the course of the day and assist.

Regards

Cell C | MH

Cell C
Cell C's reply03 Mar 2017, 10:19
Official

As per feedback, this matter has been resolved and we trust that an amicable solution has prevailed.

Regards

Cell C | PN