TERRIBLE SERVICE!!!!!!

<p>I booked my cellphone in to be fixed, at Somerset Mall's CellC store. Upon booking in the phone, I supp**** basic details such as my name, surname, cellphone number, e-mail address and an alternative cellphone number. When requesting for a proof of my phone being booked in at the store along with a reference, I was told that the systems were off and it would be sent to me via e-mail. After days of waiting for this e-mail and not receiving it, I decided to return to the store and request it once again. One again, it was said that the systems were off and that it will be e-mailed to me. After days of waiting for the e-mail, after a second in person request, and not receiving it, I decided to return to the store once again. The consultant who "assissted" me the previous two times stated that she had sent the e-mail, which is very funny, excuse my sense of humor, because I never received it - twice - and I have been receiving all my other e-mails. I then demanded a print out which I then received after asking a different consultant to assist me. I returned to my hometown in Gauteng in the meantime, leaving it to designated family member to pick up the phone on behalf of myself, which I clearly stated would be the case with all three of these visits. After 21 workings days (which is the maximum period of time that it shouyld take for the phone to be fixed) at 24 working days, I called the store one afternoon, as I had not heard a single word from them. The consultant with whom I spoke with over the phone, said that they were busy with a client at the moment and would call me back with an update as soon as possible - suprise-suprise , I never heard back. The day after I get a call from said family member saying that they were to find out about my cellphone and I was informed that the cellphone had been sent to my previous address in Mpumalanga, a complete different province from mine and said family member, without my consent and against my wishes. So, now we go back to waiting and in the meantime my phone is lost. I am absolutely furious to say the least, with time after again TERRIBLE SERVICE!!!!!!</p>