1 reviews | Active since Aug 2023
Terrible service.
I had few contract phone's with cell c and I believe I was one of the big customers and I don't remember skipping a month without paying them.
My last contract ended last year 12 October 2022 and immediately I requested for pad-up letter and I received it on the 2th of November 2022 and I received a phone call from the company called Shakira shake and they told me that I'm owing cell c and my account is been handed over to them so they requested me to confirm my ID number so that they can see that they speaking with the correct person and I didn't prove them with my ID because I don't know them and I don't owe cell c anything.
To cut the long story short I was at bank and is were I found out that I was blacklisted by cell c and I was not owing them anything.so we phoned that company to get the whole story, they told us that they can't assist us we should call cell c they will help us....when we called cell c they told me that I'm owing them the previous account and the last time I checked that contract was full paid off and I took another one and no one called me from 2019 when the contract ended....they only told me now that I'm owing them the whole of 2020 and 2022 they never told me that I'm owing on 062 number that was paid off 2019.
they only telling me that because 084 current one is paid off and requested for paid-up letter and they just sent me the paid-up letter for 062 number that was long paid off...…..cell c is a bad company and it seems like everyone is complaining about it and no one wants to help me out when I call them. I will expose them on social media tik tok , face book and twitter as well.
Thank you for contacting us regarding the contracts you had with us.
We're truly sorry to hear about the frustration you've experienced. This isn't the service we aim to provide, and we're committed to resolving this issue for you. We have escalated the matter to our Social Media Team for further investigations and one of our friendly consultants will contact you to assist.
Regards,
^TN
Thank you for contacting us regarding the contracts you had with us.
We're truly sorry to hear about the frustration you've experienced. This isn't the service we aim to provide, and we're committed to resolving this issue for you. We have escalated the matter to our Social Media Team for further investigations and one of our friendly consultants will contact you to assist.
Regards,
^TN
