Terrible service

<p>I am really discussed in the service received by Cell C and one of their employees. I called Cell C on saturday to block my phone and a lovely lady advised me on what the process is to do a sim swop she gave me all the info i need to go to the police. I then needed to buy a new sim and this is when everything went from bad to worst. Sim number 1, I was told that the sim needs to be rica'd after explaining to the lady at Checker's that i need to do a sim swop. The packaging say's and i QUOTE " Sim Swop - NO RICA Required, yet she rica'd the blady thing. Sim number 2 and 3 no RICA done by myself, and i was told the SIM is not RICA'd. I call Customer Care to find that the sim has been rica and i cannot do a sim swop. </p> <p>I dont understand why it is that when you require a sim swop the sim does not need to go through the Rica process, yet when you do not rica the sim you call customer care to find out that the sim is already Rica'd (if thats a word) In Addition why is CellC not telling their business partners about the Sim swop process or why do they not have a process to override the system if they customer has been given a sim that has to be rica's when purchasing. YOU are inconviencing your customer. All I want is my number back. I now have 3 simcards that i dont want or need. I have wasted my time and money and still no results.</p> <p> </p> <p>To Top it OFF... The agent I spoke to last night decided to give me attitude on the phone when asking him about this... He told me to not get all worked up and spoke to me as if i was his friend! He told me to go to a CELLC Store to get this resolved! I have been using your service for 4years plus, been a brand ambassador when please have thrown shade at this network. He also said that he could not provide a reference for the call and i had to ask more than once for his details and the contact centre his in. </p> <p>I am hesitant to continue using this service and really upset for the way i have been treated, its discussing the type of service that is provided to customers and how they are fogged off by unproffessional people who needs to go back to training.</p>