Terrible service

<p>I took out a mobile wifi rooter with cell c in June 2016. The signal is terrible and i'm struggling to use it. This morning I called cell C because I needed to get some help from them. I spoke to some lady by the name of Nthabiseng who told she can't help because it's an open line so she will need to transfer the call. one, i did not choose no open line. Right, she passed the call through to a guy named Scelo Ndlovu who is rude and very ***********. I asked if i can give him my ID number to confirm my details and he said yes. I gave him my ID number and he just said'okay, how can I help you'? I asked 'are you not going to ask me to confirm my details first ? and he said' i can't because the ID number is not on the system', so I told me then he is supposed to ask me to confirm my ID number again because it is supposed to be on the system. he just kept quiet and I then asked to speak to somebody else and he just put me on mute for a few seconds and just hang up on me. Very unacceptable, especially because I am a paying customer.</p>