Terrible service

Extremely Disappointed with Cell C – A Service That No Longer Exists!

For the last decade, my mother and I have been loyal Cell C customers. Unfortunately, the past four years have been nothing short of a nightmare. We have spent countless hours on hold with customer care, only to receive endless excuses and no real solutions. It is truly disappointing to see how a company that once provided good service has completely deteriorated, leaving customers frustrated and helpless.

Despite multiple attempts to port our numbers to a reliable provider, Cell C has made this process nearly impossible. Their lack of network coverage and support has left us paying for a service that simply does not work.

Recently, I experienced a major issue where my calls and data completely stopped working. After spending five days calling customer service and visiting in-store multiple times, I was forced to do a SIM swap. Even then, it took 48 hours just to regain a signal.

Another ongoing issue is with airtime purchases. I often load airtime via the Cell C app to convert into data, but many transactions mysteriously "disappear into a cloud." When I contacted support, I was told to check with my bank—passing the blame rather than resolving the issue.

My mother receives 30GB of data every month, yet she can hardly use it due to poor signal. In emergencies, we are unable to reach her, which is unacceptable in today’s world where connectivity is essential.

Cell C openly admits to no longer having reliable network towers and suggests switching to Vodacom under network settings. If that's the case, why should customers remain with Cell C at all?

This ongoing lack of service is unacceptable. Every day, there are signal issues, dropped calls, and long wait times with customer care, only to hear the same scripted responses: "This is the first time we’re hearing of this issue. Let me check with my manager—please hold." Hours later, nothing gets resolved.

As paying customers, we expect the service we are being billed for—yet, for nearly R5000 per month across our six contracts, we receive nothing in return. We are counting down the days until we can move to a provider that actually delivers on its promises.

I strongly advise against using Cell C. Their service is unreliable, their support is ineffective, and their handling of customers is unacceptable.

Cell C , it’s time you take responsibility and fix your network—because right now, you are charging people for a service that does not exist.