1 reviews | Active since Sept 2016
Terrible Service
<p>Hi,</p> <p> </p> <p>I cancelled my contract with Cell C and the call centre called me to upgrade my phone to a Hawaei P8 Lite. I agreed and received the handset on 11/08/2016 via Courier.</p> <p>After using it for a week, I noticed that the battery life on the phone was very poor, and I have to charge the phone a few times during the day. Strange as it is theoretically a brand new phone??</p> <p>I took the handset to Cell C Gateway Store and they could not help me - I spoke to Satish on Saturday 27th August - the Store Manager and he was unable to assist as I had purchased the phone via the Call Centre. I then phoned the Call Centre on Wednesday 31st August (calling 3 times and holding on for about half an hour at a time) and the Manager was unavailable. I then left a message for the Manager to call me but am still waiting!!</p> <p>I am extremly unhappy about the phone and the lack of customer service from Cell C!!!</p> <p>Kindly cancel my contract with immediate effect and come and uplift your phone!!!</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
What nonsense!!!!! Talk about lack of customer service!!!! How shocking is it that you will repair the phone (which means that I will be without a phone. for who knows how long, until it is fixed). Not to mention the fact that you want me to take it to the nearest Cell C store!!! You were quick enough to sign me up and deliver the phone the next day, then take my money but when it comes to a problem, you leave your consumer up a creek without a paddle!!! Not to mention that I was the one that upgraded the phone (which you accepted) and now suddenly you say that my Husband must deal with this?
I am extremly unhappy about the phone and the lack of customer service from Cell C!!!
Kindly cancel my contract with immediate effect and come and uplift your phone!!!
What nonsense!!!!! Talk about lack of customer service!!!! How shocking is it that you will repair the phone (which means that I will be without a phone. for who knows how long, until it is fixed). Not to mention the fact that you want me to take it to the nearest Cell C store!!! You were quick enough to sign me up and deliver the phone the next day, then take my money but when it comes to a problem, you leave your consumer up a creek without a paddle!!! Not to mention that I was the one that upgraded the phone (which you accepted) and now suddenly you say that my Husband must deal with this?
I am extremly unhappy about the phone and the lack of customer service from Cell C!!!
Kindly cancel my contract with immediate effect and come and uplift your phone!!!
still have no feedback from Cellc as yet ...been over three weeks and no service yet my stop order will be taken outthe end of the month ...cellc wants to get paid for a product that is faulty
still have no feedback from Cellc as yet ...been over three weeks and no service yet my stop order will be taken outthe end of the month ...cellc wants to get paid for a product that is faulty