terrible service

<p>I called Cell C as I am due for an upgrade, but was informed first that one of my lines is in arrears then informed that my account is in credit. I am confused as I make my payments early every month. I was then given a number ********** 200 and to choose option 4 but I have been on hold for nearly 25 minutes. This is really poor service, and I have in mind to cancel my contracts with Cell C and move to a different network where I will get more joy. </p>