1 reviews | Active since Dec 2012
Terrible service
<p>I app**** for a new contract on Sunday 10 June 2016. I was told that they did not have stock in store, but if they placed the order it would be ready for collection Teusday, latest Wednesday 13 June 2016. After not hearing from them I stopped by on Friday after work. They confirmed that they are still waiting for stock and will call as soon as they receive it. Today when I walked into the store there were 5 sales people in store, 1 assisting a customer. I asked the first sales person for help and as soon as I explained the problem he refused to assist further since I must speak to the person that helped me originally. Nobody wanted to help me so I went and sat down at the counter, took a cell c book, looked up the number and dailed the head office. They wanted to speak to the sales person in the shop. I DO NOT HAVE A CELL C CONTRACT, so the call was for my account. I handed the phone to the sales person, he was running in and out of their "safe" and eventially told me that their wharehouse does not have stock, all on my account. After he ended the call, he explained that they do not have stock and he can not tell me when they will have stock. </p> <p>What happened to service?</p> <p>Firstly after not receiving stock were they not supose to inform the client or does the obligation rest on the customer to call hourly, daily, weekly, monthly?</p> <p>Secondly, so they dont have stock of that specific phone, why not call to offer something similar?</p> <p>Lastly, 4 sales people not wanting to assist because they already got the sale, the signiture is on the paper, they cant make more money off you, so why help?</p> <p> </p>
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or the standard of service we want for our customers.
This matter will be addressed with the store manager to have this kind of behaviour rectified.
Regards
Cell C | PN
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or the standard of service we want for our customers.
This matter will be addressed with the store manager to have this kind of behaviour rectified.
Regards
Cell C | PN
I was contacted this morning by the sales person that originally helped me to say that he can't find stock anywhere or from any other branch, would I concider another phone. I do not want to settle and declined. He said that he would keep me informed. Later I received a call from Cell C customer service and appologised for the inconvenience and asked if there is any other mall I can visit to get a contract. Later she contacted me back saying in the Greenstone mall they can assist me. Unfortuanitelly I have to go and redo the paperwork, but at least I do not have to worry about Komosu from the Festive mall branch getting back to me (ever).
I was contacted this morning by the sales person that originally helped me to say that he can't find stock anywhere or from any other branch, would I concider another phone. I do not want to settle and declined. He said that he would keep me informed. Later I received a call from Cell C customer service and appologised for the inconvenience and asked if there is any other mall I can visit to get a contract. Later she contacted me back saying in the Greenstone mall they can assist me. Unfortuanitelly I have to go and redo the paperwork, but at least I do not have to worry about Komosu from the Festive mall branch getting back to me (ever).