terrible service.

I decided to add a device to my current contract(upgrade) on monday 09/03/2020 however the consultant did not advice me at the time the device was out of stock nationally, even though i mentioned to him that my current device stopped working. The consultant communicated to me that my device will be delivered to me within 2-4 working days. I called cellc to follow on my delivery yesterday being the 11th of march and was then only told that the device was out of stock, the consultant then advised me to go to a cellc store and check for stock i visited over 5 branches around jhb yesterday using my own time and at my own expense however all the stores were out of stock, again the consultant knew this all along as this is a national problem. I then called in again and spoke to the manager who advised that feedback will be given to me after investigation. This did not happen as today the 12th of march i again had to call in to folllow up. The manager was too busy to take my call and instead passed a message through a consultant saying that someone will call me in the next 30 minutes its been 2 hours now and still waiting. This is very frustrating as Cellc has already cancelled all services from my previous contract and took all my data which i could have been using in the mean time. as a consumer who pays for a service i think i deserved much better service from CELLC. I think i will settle for legal action now and take this up with my lawyer.