1 reviews | Active since May 2015
Terrible service
I have a data contract that was to renew on 18th June and payment would increase to R279 pm. A week later I got another call in early June from CellC offering me another deal, where I would get an additional 20 GB to the current 30 GB anytime day I already received at a reduced price of 202 p.m. Now I am still being debited R279 and no additional data. I want this rectified. Now after requesting to email the CEO they do not want to give me the email. They are persisting in having me pay R279 for 30gb and nont R202 as promised. I did escalate this nd asked for the CEO's email as I am not happy with the situation.
Your service is deplorable and I would not advise anyone to join Cellc.
I want this escalated to a manager and I will send this to the ombudsman for further action. I expect a call from your manager and DO NOT want to speak to a consultant.
Thank you for bringing this to our attention.
We acknowledge your feedback and apologize for the negative experience. We would like the opportunity to rectify this situation and help make it right for you.
One of our Consultants will contact you and assist.
^SM
Best regards,
Thank you for bringing this to our attention.
We acknowledge your feedback and apologize for the negative experience. We would like the opportunity to rectify this situation and help make it right for you.
One of our Consultants will contact you and assist.
^SM
Best regards,
We're sorry to hear about your frustrating experience with our service. That's not the level of service we aim to provide. We want to make things right for you.
A call back request has been sent to the manager that is assisting to resolve your query.
Regards
^MM
Best regards,
We're sorry to hear about your frustrating experience with our service. That's not the level of service we aim to provide. We want to make things right for you.
A call back request has been sent to the manager that is assisting to resolve your query.
Regards
^MM
Best regards,