Terrible professionalism!

It would have been really great if this cancellation was as smooth as when one is opening a new contract over the phone. Now I feel like I'm running around like a headless chicken because either the consultants didn't receive proper training or they are just ***********. The *********** ones make competent ones look like they are doing me a favor for doing their jobs. I hope whoever will attend to this complaint will listen to all calls I have made to your call center because I am tired of explaining myself.

I would like for the debit order to be returned back into my account and to receive a confirmation that the contract has been canceled. I don't mind doing the reversal myself, but I will be charged for that and you should also know that it will mess up my credit rating.

It would be great for this matter to be attended to no later than the end of business today.